Privacy Policy

Last Updated: 23 May 2025

At WARM Oasis®, we are committed to protecting your privacy and handling your personal data with transparency and care. This policy explains how we collect, use, and store your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

WARM Oasis® is a provider of GP-led wellness, aesthetic, and health coaching services. We are registered with the Information Commissioner’s Office (ICO) under registration number ZB48919.

What Information We Collect

We may collect the following types of personal data:

Name, email address, and phone number
Health and wellbeing information you provide during consultations
Booking and appointment details
Enquiry form responses or feedback
IP address and usage data (when using our website)

How We Use Your Information

We use your data to:

Schedule and manage appointments
Provide personalised wellness, aesthetic, or coaching services
Respond to your enquiries
Send updates, with your consent (e.g. service info or offers)
Comply with legal or professional obligations

How We Store Your Information

Your data is stored securely using trusted third-party platforms such as:

Pabau – for appointment and clinical record management
Jotform – for securely collecting contact forms or health questionnaires
Secure email and encrypted storage solutions

We only retain your data for as long as necessary, in line with our professional obligations and applicable regulations.

Sharing Your Information

We will never sell your personal information.
We may share it:

With your consent, for collaboration with healthcare or wellness partners involved in your care
To meet legal obligations (e.g. safeguarding, legal reporting)
With third-party service providers (such as Pabau or Jotform) who process data on our behalf under strict privacy agreements

Your Data Rights

You have the right to:

Access your personal data
Request corrections
Request deletion (where appropriate)
Object to or restrict processing
Withdraw consent for marketing at any time
File a complaint with the ICO

More details: www.ico.org.uk

Cookies and Website Analytics

Our website may use cookies or analytics tools to improve performance and user experience. You can manage your cookie preferences via your browser settings.

Contact Us

For any privacy-related questions or requests, please contact:
Email: info@warmoasis.co.uk
ICO Registration Number: ZB48919

Cookie Policy

Last Updated: 23 May 2025

WARM Oasis® uses cookies to enhance your browsing experience and understand how visitors interact with our website.

What Are Cookies?

Cookies are small data files stored on your device when you visit a website. Some are essential for site functionality, while others help us analyse traffic or personalise content.

Types of Cookies We Use

Essential Cookies – Enable core site functionality (e.g., security, navigation)
Analytics Cookies – Help us understand how users interact with the website (e.g., via Wix or Google Analytics)
Marketing Cookies – Used by advertising partners to deliver relevant content (if applicable)

Your Choices

You can accept or decline non-essential cookies using our cookie banner. You may also manage cookies through your browser settings.

Contact

For questions, email us at info@warmoasis.co.uk